Our goal is to ensure that you are satisfied with your rain gear purchase. If you are not completely satisfied with your purchase, we offer the following refund terms:
Refund Eligibility:
You can request a refund within 30 days of receiving the item provided that the item is unused and has its original packaging, accessories and proof of purchase.
Sale or clearance items are not eligible for refunds.
Return Process:
Please contact our customer service department via email (tiannaporter@youngchicga.com) with your order number and reason for return.
We will provide a return address and instructions. Please ensure that the item is securely packaged and use a trackable postal service.
Refund Processing:
We will process your refund within 5 business days of receiving and inspecting your return.
If the refund is approved, it will be refunded to your account using the original payment method. If you choose to accept store credit, we will add the corresponding credit to your account.
Postage Responsibility:
If the reason for the return is due to our error (such as a defective item or the wrong item was sent), we will be responsible for the return postage.
If the return is for personal reasons (such as a change of mind), the return postage will be borne by you.
We strive to ensure that every product can be delivered to you in the best condition. Thank you for your understanding and support.